FAQ

Here are some of the most popular questions regarding our order process, pricing, and policies at Capitol Chic Designs. Don’t see your question here? Contact us and we will work hard to get back to you within 1 business day, but please be patient as it may take us a bit longer during periods of high volume.

What is Capitol Chic Designs return policy?

We promise to deliver the best quality custom products to you in a timely manner.

From time to time things can go wrong and mistakes can happen, which is very upsetting to us and we take it personally if our product does not meet or exceed our customers’ expectations.

If you are not satisfied with your order, please contact us and let us know. We appreciate feedback from our customers and we are always striving to improve our business operations.

What is covered under our policy?

Our policy covers the aspects of our business that we have direct control over and does not cover the actions of third parties.

Under this policy, we guarantee:

  • To deliver high-quality products in a timely manner.
  • To deliver the product you ordered and the quantity you ordered.

Our policy does NOT include:

  • Delivery times – as these are fulfilled by a courier. We can only provide you with an estimated delivery date which is a good indication of when you should expect your order, but not a guarantee.
  • Delivery if a customer enters an incomplete or incorrect delivery address.
  • A delivery that is refused by the recipient or if multiple delivery attempts are made unsuccessfully.
  • Delays or damages in transit.
  • Delays in production if we are awaiting information from the customer (new artwork to replace inaccurate or unusable artwork).

Our refund/reprint policy:

We will not reimburse for lost or stolen packages that have Proof of Delivery.

If your order has arrived damaged we will replace it with a reprint of the damaged products. We require a photo to clarify the condition of your order before processing the reprint.

If the quality of the products you received are not satisfactory, we offer a free reprint. We require a photo to clarify the issues with your order and may also ask that you ship back the products to us. CCD does not reimburse for return shipping costs if it is determined that there is nothing wrong with the product being returned.

If you are not satisfied with your order, please contact us within 30 days of receiving your order. We work hard to respond to your requests within 1 business day and we will do everything we can to assist you.

Can I combine my orders?

 NOT during a sale. The volume is too heavy. It slows down the time. 

If you order during non-sales and  we catch the orders before the label has been printed, we will combine them. To ensure that your order is combined, please email us  and include both order numbers. Once we get to your order, we will ship it via Priority Flat Rate.

How long is the shipping and processing time for my order?

We ship and process orders within 7-10 business days. However, it will vary due to CUSTOM ordering. 

If we are running a sale, it will be 1-2 weeks processing time. This does not include holidays and weekends.